RankPrimora Privacy Policy

RankPrimora (“RankPrimora”, “we”, “us” or “our”) is a digital marketing and creative growth business based in Mohali, Punjab, India. We provide services including website design and development, SEO, social media marketing, paid advertising, creative production and AI-supported automation.

This Policy applies to personal information handled through rankprimora.com, its enquiry forms and related communications by email, telephone or WhatsApp. A separate written agreement may govern information we process for a client while delivering services on that client’s behalf.

Information you provide

Our website enquiry form may request:

• Your name
• Email address
• Contact or WhatsApp number
• The service you are interested in
• An optional website URL and business name
• Details about your business challenges, goals or project

You may also provide information when you contact us directly, request a proposal, arrange a meeting, approve a project or become a client. This may include business contact details, project requirements, correspondence, files, billing details and transaction references.

We do not ask you to submit passwords, full payment-card details, government identifiers, health information or other highly sensitive information through the general enquiry form.

Information generated when you use the website

Our website, hosting provider and security tools may automatically record limited technical information needed to deliver and protect the website. This may include IP address, browser and device type, requested pages, date and time, referring page, error information and security events. WordPress and essential cookies may also be used where technically necessary.

We will not use information for a new incompatible purpose without providing appropriate information and, where required, obtaining consent.

The website is built on WordPress and uses a form tool to receive enquiries. A submission may be processed by the website, stored in the WordPress database, delivered to our business email inbox and, where our form-to-spreadsheet integration is active, copied to a restricted Google Sheet used to organise and follow up enquiries.

These locations may contain the information you submitted, submission time and limited technical or delivery information. Access is intended to be limited to RankPrimora personnel and service providers who need the information for enquiry handling, system administration or service delivery.

Essential technologies may be used to display the website, maintain security, remember necessary settings and operate forms. These technologies should not be disabled where they are required for a service you request.

We may introduce or enable analytics, advertising measurement or remarketing tools in the future. If a non-essential tool is active, we will identify it through an appropriate cookie notice or consent tool where required and update this Policy when the change is material.

Such tools may collect online identifiers, IP-derived location, device or browser details, page activity, referrer information and campaign information.

You can use browser controls to delete or block cookies. Blocking essential technologies may prevent some website features from working.

At the date shown above, this Policy does not claim that Google Analytics, Google Tag Manager, Meta Pixel, Microsoft Clarity, Hotjar or another named analytics vendor is active unless it is separately identified through the website’s cookie interface.

We may use validation, rate limits, security logs, firewall rules, hidden anti-spam fields or a third-party challenge service to identify automated or malicious submissions.

The exact protection may change as the website is maintained. If a third-party anti-spam service that receives personal information is enabled, its role should be disclosed in this Policy or the relevant form or cookie notice.

We use reasonable administrative and technical safeguards appropriate to the information and our operations. These may include access restrictions, account security, software updates, backups and secure connections.

No internet transmission or storage system is completely secure, so we cannot promise absolute security.

We do not sell or rent enquiry information. We may disclose only what is reasonably necessary to:

• Website hosting, WordPress, form, email, cloud storage, spreadsheet, security, communication, accounting and project-management providers
• Independent specialists or contractors supporting an agreed project, subject to suitable confidentiality and access restrictions
• Platforms selected for client work where you have authorised the relevant setup or transfer
• Professional advisers, insurers, auditors or prospective successors in a legitimate business transaction
• Government authorities, courts or other persons when disclosure is required by law or reasonably necessary to protect rights, safety, systems or users

Service providers process information using their own infrastructure and contractual terms. We seek to use reputable providers and limit disclosure to the purpose for which access is needed.

Some hosting, email, Google, communication or other cloud providers may process or back up information outside India. International processing is subject to each provider’s locations and terms.

Where applicable law imposes a restriction or requires safeguards for an overseas transfer, we will take the steps reasonably required before making that transfer.

We keep personal information only for as long as reasonably necessary for the purpose collected, an ongoing business relationship, legal or accounting requirements, security, backups or the establishment, exercise or defence of legal claims.

• Unsuccessful or inactive enquiries are reviewed periodically and deleted or anonymised when no longer reasonably needed.
• Client, proposal, invoice, payment and project records may be retained for the applicable statutory or limitation period.
• Technical and security logs are generally retained for shorter operational periods unless an incident requires longer retention.
• Backup copies may remain until safely overwritten through the normal backup cycle.

Because retention depends on the record and legal context, we do not state a fixed period that has not been verified across all systems. You may ask us about the retention applicable to your information.

Subject to applicable law and relevant exceptions, you may ask us to:

• Confirm whether we hold personal information about you and provide appropriate access or a summary
• Correct, complete or update inaccurate information
• Erase information that no longer has a lawful or necessary retention reason
• Withdraw consent for future processing where consent is the basis used
• Stop optional marketing communications
• Address a concern or grievance about our handling of your information

Withdrawing consent does not affect processing already carried out before withdrawal and may prevent us from providing a requested feature or service.

To protect you, we may need to verify your identity and clarify the information or request. We will respond within the period required by the law applicable at that time.

Submitting an enquiry allows us to respond about that enquiry. It does not by itself subscribe you to unrelated bulk marketing.

If we send optional promotional emails or messages, we will use consent or another lawful basis available under applicable law and provide a reasonable way to opt out.

Service, project, security and transactional communications may still be sent when necessary.

RankPrimora’s website and services are intended for businesses and adults, not children. We do not knowingly seek personal information from anyone under 18 through the general enquiry form.

If you believe a child has submitted information, contact us so we can review and delete it where appropriate. A parent or lawful guardian should make any business enquiry involving a child.

Our website may link to WhatsApp, social networks, maps, payment providers, scheduling tools or other third-party services.

Their privacy practices are governed by their own notices. We are not responsible for a third party’s independent processing, and you should review its privacy policy before providing information.

We handle information with reference to Indian law applicable to our activities, including the Information Technology Act, 2000 and rules that remain applicable, as well as the phased commencement of the Digital Personal Data Protection Act, 2023 and Digital Personal Data Protection Rules, 2025.

Because the DPDP framework has staged commencement dates, particular duties and rights apply from the dates notified by the Central Government.

We intend to review our notices and operational processes as further provisions become effective. Nothing in this Policy limits a right or duty that cannot lawfully be limited.

We may update this Policy when our forms, providers, services or legal obligations change. The revised version will be posted on this page with a new “Last updated” date.

Where a change materially affects how previously collected information is used, we will take additional steps required by applicable law.